Husqvarna Reviews and Complaints
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I was wondering why my drive belt keep coming off, upon checking underneath my mower I found a cracked frame on both sides and crack axle brackets on both sides. Spoke to Lowe's store manager 3 days ago and was told he had to text the corporate office, submit the...
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Review
Husqvarna - Excellent quick service
I ordered a new grass bagger for my older 2005 mower but the directions said to call customer support if your mower was older to get another needed drawbar part. I called support at 6pm EDT and was talking to someone in under 30 seconds. Eric the customer rep has heard of my request before but the parts team was off for the night and he said he would take care of it and call me in the morning. He called me the next morning saying the part is normally $50 but since the directions didn't say there was a cost he'd ship it to me and it would arrive in 3-5 business days. It arrived the next day and fit perfectly! Great experience!
Review
Reason of review
Good customer service
Husqvarna - Do not buy
Got a New Husqvarna YTH22V46 22-HP V-twin Hydrostatic 46-in Riding Lawn Mower, with is 6 Moths the deck wheel broke off with part of the deck. had several tractors this is a first! Flat yard no Obstacles. Lowes even said it was Husqvarna workman ship and poor welding. Lowes said Husqvarna will not honor the warranty and they agreed with me that they should. Lowes is going to get it welded on their time luckily for me. I will NEVER buy any of Husqvarna junk again. Do not buy!!!
Review
Product
Cons
- Warranty not honored products fail
Reason of review
Warranty issue
Loss
$2100
Preferred solution
Let the company propose a solution
Husqvarna in Mason, Michigan - Not covered under bumper to bumper warranty
I have a YTA 18542 lawn tractor that is just over 2 years old and is still under warranty. The mower stalled when I was mowing and a burning smell was coming from the mower. I took it for service and was told that wiring harness was burned and it ruined the solenoid as well. the cost to replace the harness and solenoid is over $400 and Husqvarna is telling me this is not covered under the warranty. What does bumper to bumper mean if a non-user serviceable part is not covered when it breaks?
Review
Product
Reason of review
Warranty issue
Loss
$400
Preferred solution
repair the mower under the warranty - a wiring harness should not just burn up under normal use
Burn In *** HUSQVARNA
You'll get what's coming to you
Review
Reason of review
Warranty issue
Loss
$3000
Preferred solution
*** you
Husqvarna in Porter, Texas - Very Upset
I bought a new Husqvarna Lawn Mower last June and is the second one I have owned and was very please with it and decided to buy another one. This was a very disappointment. Grease was coming out of the rear axel and lots of slack from the axel to the wheel. Took it in for repair and was told it had a plastic transmission and not metal and could not find anything in any manual regarding the placement and he had never seen Husqvarna with that type of plastic rear end. I would appreciate any help or assistance in the matter. Bought it from Lowes in Palestine,tx
Review
Husqvarna in Hinsdale, Illinois - Husquarna does nor honor warranties
Had a 440 chain under warranty. The engine blew and I had the gas /oil mix tested to confirm it was correct. Husquarna for 6 weeks ran me all over and still refused it honor their warranty obligation. RUN FAR AND FAST FROM HUSQUARNA. BETTER RATED CHAIN SAW DOES NOT EQUATE WITH A BETTER QUALITY COMPANY? ENTER AT YOUR OWN RISK
Review
Pros
- Great machine when it works
Cons
- Extremely poor customer service
Reason of review
Warranty issue
Loss
$324
Preferred solution
Nothing. I spoken to your office enough. I never want to hear from Husquarna or about Husquarna ever again AND I’m telling all my neighbors and friends. You will regret not honoring your warranty! Joke is on you
Tags
Z560 Husqvarna Zero Turn
My friends mother was riding a z560 and the mower continuously kept running when she was off the mower and ran over her and gave her detrimental injury. Has anyone else experienced their mower doing this?
Review
Update by user Aug 02
(If I could give a rating of Negative Five Star Rating I would). Sent this complaint to Husqvarna.
Husqvarna tiller model # xxx xx xxxx 09, serial # xxxxxxxxxx47. The reason I purchased the Husqvarna tiller it has a three year bumper to bumper warranty and the Honda...
Review
Product
Cons
- Warranty denial
- Extremely poor customer service
Reason of review
Not as described/ advertised
Loss
$939
Preferred solution
Full refund
Tags
Husqvarna in Cincinnati, Ohio - Paul Harvey Can Kiss My ***
I purchased a Husqvarna model LC221A a few months ago. I assumed that they were good products as Paul Harvey used to advertise for them. In 4 months time, I have had to reattached the power drive belts, and now, the pull cord is locked up. Prior to this mower, I had Troybilt and NEVER had an issue.
Review
Product
Reason of review
Not as described/ advertised
Loss
$320
Preferred solution
Full refund
I bought a YTH24V54 Lawn tractor at Lowes on July 29, 2018...The deck is a stamped deck and is extremely thin...it started to get small pin holes before 6 months...the lawn cutting season ended but when it started up this year, my mower deck started getting bigger...
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1 comment
Bought YTH24V54 on 5/12/18. After 50 hours of service, brackets that connect frame to rear transaxle sheared causing drive belt to jump off.
Husqvarna won't honor 5 year frame warranty. Lowes Extended Protection Plan did not help. Lowes just parrots Husqvarna denial.
I will never again buy another product from Husqvarna or set foot in a Lowes store. Weak mower frame connection design.
Review
Pros
- Affordable
Cons
- Warranty denial
- Customer service and the poor website no number to call
- This is a lemon it happens just fix it
Reason of review
Warranty issue
Loss
$2245
Preferred solution
Mower deck replaced...mower under 1 year old...
Tags
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Same thing happened to my YTH24V54 after 50 hours of use. Husqvarna won't honor 5 year frame warranty (this happened after owning mower 1 year).