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This week the number of Husqvarna customer service requests is much higher than usual.
Husqvarna

Husqvarna

www.husqvarna.com
What is your customer experience with Husqvarna?

Husqvarna Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Husqvarna has 1.6 star rating based on 377 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Husqvarna to a friend or colleague.

  • Rating Distribution
  • Pros: Great machine when it works, No customer service, Junk.
    Cons: Customer service, Customer service and the poor website no number to call, Poor customers service.

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Media from reviews

Husqvarna - Defective Tractor Wiring
Husqvarna - Broken frame twiceHusqvarna - Broken frame twice - Image 2Husqvarna - Broken frame twice - Image 3Husqvarna - Warranty issueHusqvarna - I bought this garden lawnmower in 2017 three years later the frame broken...Husqvarna - I bought this garden lawnmower in 2017 three years later the frame... - Image 2
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Top Husqvarna Reviews

Positive Review

"Legit"

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Great business called cuz I hadnt Heard anything chainsaw was delivered the following day from a nearby town very satisfied

Critical Review

"Defective Tractor Wiring"

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Tractor died in the middle of the yard. Take it to an authorized repair center. They tell me I must have hit something, which shorted out the wiring harness of...

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Tim G Zzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naperville, Illinois

Defective Tractor Wiring

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Husqvarna - Defective Tractor Wiring

Tractor died in the middle of the yard. Take it to an authorized repair center.

They tell me I must have hit something, which shorted out the wiring harness of the tractor, not covered under warranty.

Before this issue, it was in the shop for bad drive pulleys, which Husqvarna knows is an issue, howling all the time, and of course that had nothing to do with the wiring. It's a customer issue when the yard is flat, with no obstructions, and with the 'it's your issue.' They lost a customer.

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User's recommendation: Buy Another Brand

John V Hil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jackson, Michigan

Broken frame twice

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Husqvarna - Broken frame twice
Husqvarna - Broken frame twice - Image 2
Husqvarna - Broken frame twice - Image 3

Our Husqvarna is seven years old. Two and a half years ago, we had to have the frame replaced because it broke in half.

Yesterday, I tried to mow with it and had problems because the belt came off the pulley. After looking into it, I discovered that the frame is again broken in three places. I called Husqvarna for help, and they said it was not under warranty any longer. I think the frame breaking twice is excessive and should be considered faulty.

We live in Michigan and only mow three or four months of the year. One would think a mower would last longer than seven years with such limited use.

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User's recommendation: Be careful of the frame.

Etienne N Aiw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacing chain saw

Husqvarna - Replacing chain saw
Husqvarna - Replacing chain saw - Image 2

Chain came out i want a replacement I bought this from lows thanks I think I should go there for dem to change it

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Preferred solution: Placement

User's recommendation: Please I need a replacement

Amorah Fax
map-marker Washington, District Of Columbia

Poor customer care and dealer

Husqvarna - Poor customer care and dealer
Husqvarna - Poor customer care and dealer - Image 2

I took Saul in for repair for a sprocket and a bar oil screw adjuster, and they said it didnt need it nor did it need one also charge $40 said it was a service fee, but nothing was serviced at all

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Anonymous
map-marker Jackson, Michigan

I purchased this garden tractor/more from Lowe’s in 2017 about three or four years later the frame broke completely in half. I had a company in Jackson Michigan get a hold of Husqvarna about the probl

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I purchased this garden tractor/more from Lowe’s in 2017 about three or four years later...
I purchased this garden tractor/more from Lowe’s in 2017 about three or four... - Image 2
I purchased this garden tractor/more from Lowe’s in 2017 about three or four... - Image 3

This company which is power sports in Jackson dealt with Husqvarna. They gave me a new frame and now it is 2 1/2 years later the frame broke again.

I got a hold of Powersports.

They told me it was a limited warranty, which is ridiculous so I contacted Husqvarna And they pretty much told me sorry about your luck. So now I have a worthless lawnmower with three cracks in the frame.

View full review

User's recommendation: Don’t purchase a Husqvarna tractor or lawnmower

Anonymous
map-marker Jackson, Michigan

I bought this garden lawnmower in 2017 three years later the frame broken half and I dealt with a local business in Jacksonville Michigan. They got me a new frame put it all back together here it is t

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Husqvarna - I bought this garden lawnmower in 2017 three years later the frame broken...
Husqvarna - I bought this garden lawnmower in 2017 three years later the frame... - Image 2
Husqvarna - I bought this garden lawnmower in 2017 three years later the frame... - Image 3

Here it is 2 1/2 years later the frame broke again and they tell me it was a limited warranty now I have a pretty expensive lawn tractor that is junk now and they pretty much will not stand behind it again how many frames break twice in a lifetime of a tractor Needless to say I am not happy.

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User's recommendation: Do not buy a Husqvarna yard tractor

William S Rnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fortuna, California

Parts order shipping details

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Husqvarna - Parts order shipping details

Parts order delivery

Sent from my Verizon, Samsung Galaxy smartphone

I am supposed to be getting a Left Front wheel Spindle assembly & bearing for my Husqvarna sent from you guys & I need to know if it will be here today because I have it scheduled to be repaired tomorrow. I spoke with Alyssa & Chris on 4-18-25 & Chris assured me it would be shipped right away.

Please contact me with shipping details & tracking info to willybill@***.com or text to 937-597-**** asap.

Thank you! William Sadler

View full review
Loss:
$1
Pros:
  • Idk
Cons:
  • Repetitive parts failures

Preferred solution: Full refund

User's recommendation: Poor quality parts. Repeat of same problem over & over.Buy something else!

Jathan Ycx
map-marker Dublin, Georgia

Warranty issue

Husqvarna - Warranty issue

About a Husqvarna zero turn mower at rural King in muscle shoals Alabama in April of this year. About 3 weeks ago the left front wheel bearing were completely out nearly wearing the axle and sleave into.

I have been trying to get a replacement part ever since. And have been given the runaround. I have been given promises to know avail. Please help my name is Michael Beckman.

931-****-****. Don't buy anything from rural King in muscle shoals Alabama

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User's recommendation: Don't buy anything from rural King in muscle shoals Alabama

Anonymous
map-marker Mckeesport, Pennsylvania

Front rim broke on riding mower

Husqvarna - Front rim broke on riding mower
Husqvarna - Front rim broke on riding mower - Image 2

My drivers side front rim broke while mowing. I had to locate a new one at a local Husquvarna dealership at an out of pocket expense of $115.53 for a new rim with remount of tire and new valve stem.

Would appreciate some compensation for what has been deemed a known defect in the weld. Not expecting the full cost but at least

half.

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User's recommendation: Still a great machine and would recommend even though an issue has caused an unwanted expense.

Shawnetta Lsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Pressure washer part broke after 5 months of light use

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Husqvarna - Pressure washer part broke after 5 months of light use
Husqvarna - Pressure washer part broke after 5 months of light use - Image 2

It popped off and broke on the third use and I need a part badly, cant buy a new one just need to talk to somebody real

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User's recommendation: Terrible customer service

Anonymous
map-marker Angola, Indiana

Defective Tractor

Husqvarna - Defective Tractor

Wiring failed tractor stopped in the middle of the yard, said only covered under first year of warranty, but supposed to be Warrantied for 3 years, on year 2, after the problems it will be the last Husqvarna product I buy, then blame customer saying belt or something hit it, when its original belt, and just mow a flat lawn, absolutely awful trying to contact them, contact dealer, oh then repairs under warranty arent covered, ridiculous, buy another brand

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User's recommendation: Buy Another Brand …..

Belinda N Ubs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grant, North Carolina

Warranty Issue

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I purchased a blower approx. 8 months ago.

The blower needs repair and is covered under the dealer warranty. However, I took it where Husqvarna stated to get repaired. I had to pay $60.00 for them to tell me that the carburetor is not covered. I asked for it in writing because I purchased the extra Lowe's warranty.

I was told they can't give me anything in writing.

Long story short, I'm stuck with a broken 8-month-old blower that has a manufacturer warranty and an extended warranty but can't get fixed. I've tried every phone number I could find and email, but no one has reached out to me from Husqvarna.

View full review
Loss:
$350
Pros:
  • Commercial are a good product
Cons:
  • Cant get information and no live service person to assist

Preferred solution: Full refund

User's recommendation: Dont buy Husqvarna products

John V Hil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jackson, Michigan

Junk mowers

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The one person I talked to said he couldnt do anything. He pushed me onto another representative told me to push zero for option in the phone ended up hanging up on me. I am tired of talking to automated voice.

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Laiken Syu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kennewick, Washington

Legit

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Great business called cuz I hadnt

Heard anything chainsaw was delivered the following day from a nearby town very satisfied

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Mysti Ajn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Warranty issues

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Updated by user May 28, 2025

Impossible to contact and get a response at Husqvarna. I am so sorry I even purchased an expensive YTH25K54 riding lawnmower.

The “Idler” pulley broke and it has been in for repair at *** PLUMMERS MARINE going on the 2nd week and they have not even looked at it. Apparently Husqvarna had a 3 year Bumper to Bumper warranty.

Husqvarna Riding Lawnmower is not a reliable machine and cannot get it fixed in a reasonable amount of time. This is a real crap show.

Original review May 26, 2025

Unable to contact Husqvarna to inquire warranty coverage on YTH24K54.It is still under the 3 year warranty and the idler pulley malfunctioned. Is this part covered under warrant?

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User's recommendation: Don’t buy Husqvarna.

Emeterio Bzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

There is nothing to say I purchased a chainsaw four months ago and I have yet to use it

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I purchased my chainsaw four months ago. They gave me the back-and-forth from Lowes to Husqvarna from Lowes to back back-and-forth back-and-forth and like I said I have yet to use my chainsaw almost 5 months later.

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About

Related Companies

Poulan Pro, McCulloch, Gardena, Poulan, Flymo

Summary

Husqvarna is a producer and a distributor of the outdoor products such as garden equipment, watering systems and stone industry tools. The company represents such brands as Husqvarna, McCulloch, Gardena and Diamant Boart. The product line includes ride-on products, construction products, handheld and walk-behind products, watering products, accessories and garden tools. More than 100 countries have the goods of Husqvarna represented on their markets. The company has a very high level of corporate responsibility and cares about the ecological side of all manufactured units. Regular press releases cover the activities of Husqvarna and inform consumers about the company's financial goals and achieved results. There are also events and reports which open the activities of producer for the target audience. Husqvarna has profitable offers for the investor and stockholders. Head office is located in Stockholm.

Husqvarna reviews and complaints

Husqvarna is ranked 344 out of 3839 in Equipment category

Area Served

USA

Payment Methods

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