Husqvarna String Trimmer 327 LDX, no warranty or customer service
I purchased a Husqvarna sting trimmer model 327 LDx-series from Amazon in September 2014. I only used it twice, drained the non-ethanol gas each time and when I went to use it August 29 it would start, but then died when I tried to trim. I contacted Husqvarna's customer service number, 800-487-****, and they told me I needed to take it to a certified Husqvarna dealer. Took it to there and was advised that "Husqvarna won't cover it because where I bought the product didn't register it so it's not covered ". So I call Husqvarna's back, speak to Dawn, who was totally unhelpful, and recommends I take it to a different service center. I said "why, I have it at a recommended repair shop, why would I take it somewhere else, you want me to drive all over for same result? Dawn continues to say "well it's probably not under warranty". Finally I call Amazon, who apologize for the situation and fully refunded my purchase. Go Amazon, love you, and GOODBYE Husqvarna, my first and LAST experience ever with your products!!!Hard lesson, but grateful that Amazon stands buy their customers and protects their purchases, lesson learned: Don't buy Husqvarna ever. Back to Echo for me.
Buyer beware, worst customer service ever and no warranty regardless of what the manual says (12-months).
Reason of review: Warranty issue.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
Husqvarna Cons: Product.
Location: Rock Hill, South Carolina
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