Husqvarna
Husqvarna Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Husqvarna has 1.7 star rating based on 290 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Husqvarna to a friend or colleague.
- Rating Distribution
Pros: Great machine when it works, No customer service, Junk.
Cons: Customer service, Customer service and the poor website no number to call, Being ripped off.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Husqvarna has 1.7 star rating based on 290 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Husqvarna to a friend or colleague.
- Rating Distribution
Pros: Great machine when it works, No customer service, Junk.
Cons: Customer service, Customer service and the poor website no number to call, Being ripped off.50% of users think that Husqvarna should improve its Customer Service.
50% of users say that they might use Husqvarna in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don't buy their products", "Shop around elsewhere.", "Do not purchase. Buy a Honda or Toro", "Don't purchase a unit that has plastic pivot points.", "Don’t buy any of these products".
Most users want Husqvarna to offer a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a weed racker head.
Preferred solution: The right weed wrecker head for the weed whacker.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Franklin, MassachusettsIssue with product safety
User's recommendation: Don’t waste your time trying to get an answer from customer service.4
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYTH22V46 Riding Mower Model Number 960********
Re: YTH22V46 Riding Mower Model Number 960********
On or about June 18, 2020, I purchased the above referenced mower at Lowes in Stillwater, OK. June of 2021 I replaced the air filter.
June of 2022 the mower began surging and losing power, it would barely mow going up small inclines. It stopped running by the end of July 2022. I took it to the authorized dealer for repairs and it took them 4 months to get it running again with replacement of a new carburetor costing a total of 378.00.
The mower has had maintenance when required, I start and move it during off season to keep things in working order and stored in an enclosed building.
I am very dissatisfied with this mower and will discourage any one thinking of purchasing Husqvarna mowers. As of today it has quit running again so I now have to transfer all the herbicide from the large spray tank to hand held sprayers to finish spring spraying by hand which will now take days to complete instead of an hour or two.
Respectfully,
Robert Lopez
- Nice color
- Poor quality
User's recommendation: Don't buy their products
Chainsaw don’t start
Hello, I am Luis Vasquez from the forever green landscaping company, I bought this Husqvarna chainsaw in August last year at the Pride Landscape Supply store 350 Ernston Rd Parlin NJ 08859, I am a professional for cutting trees, I could not use it incorrectly. chainsaw after cutting for 3 hours the chainsaw no longer started, I tried many times and it was no longer possible to start it, therefore I had to urgently buy another one the same day to carry out my project, and therefore I had to bring it to the store to have it reviewed more than a week ago.
And they called me today to tell me that the warranty no longer covers my chainsaw, because the piston is broken, and they quoted me that the repair costs $560 dollars. For which I am not willing to pay since I am within my warranty period, and because I used it only once, I need an urgent solution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carmel, New YorkCan't buy parts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carmel, New YorkCan't find parts.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverside, CaliforniaWarranty service kissing up
- Best chainsaw
- Having to use it
Preferred solution: New bar and 18” chain
User's recommendation: Have a since of humor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, MinnesotaPissed off customer trying to talk to a person about a snow blower part.
User's recommendation: Don't purchase a unit that has plastic pivot points.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConverting my new 330lk weed wacker to a forester brush cutter blade
Preferred solution: If a 330lk Gas Weed Wacker is convertible to use a Forester 9inch Brush Cutter Blade & what adapter kit is needed
Bad product
Bought a L 321AH. Residential mower on weekends.
Mulches like *** . Bags even worse. Hard to find a 21 inch blade that fits. Your engineers should test products before giving the ok.
400.00$ piece of *** I should have paid 25.00$ more for a commercial Toro. This is the last thing I will ever buy from this company. You should be ashamed of yourselves for putting out such a bad product. Maybe someone will start a lawsuit against y'all.
I'm done will stick with anything other than Husqvarna brand or anything made by this company.
Save yourself the headache and anger and buy something else. Even a Walmart brand does what is is designed to do.
User's recommendation: Do not purchase. Buy a Honda or Toro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burleson, TexasParts for z254
User's recommendation: Don’t buy any of these products
Tried to get parts,,what a joke.
User's recommendation: Shop around elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWarranty questions
Preferred solution: Someone to talk to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinued issues
I've been chatting and emailing with Husqvarna customer service agents online for about a week now and haven't gotten any closer to a resolution. I have been continually requesting for people to call me, and have had agents tell me that they would have somebody call...
If I held the throttle open, it would try to pop, but still wouldn't start. I took it to the closest Husqvarna dealer, which is Rosemount Saw and Tool in Rosemount, MN. I waited two weeks for a diagnosis, which was determined to be that the saw had very low compression and would need the piston and cylinder replaced. I waited two additional weeks for a response and after not getting one, I called Rosemount Saw and Tool.
When I spoke with them, I was told that they were still waiting on a response from Husqvarna as to what they were going to do. Several days later, I called again and was told that Husqvarna made a decision and that the parts would be ordered and repairs completed. I was told that I would receive a call when repairs were completed.
An additional two weeks later, the first week of August 2023, I called Rosemount Saw and Tool to inquire about the saw and to see if there were any updates. When I called, I was asked rudely why I was calling and told that they would call me when it was done.
After not hearing anything for an additional 4 weeks, I called Rosemount Saw and Tool again to see if there were any updates.
The person I spoke with said that there were parts on backorder and would call me back to let me know when the parts would be coming in. I received a call a couple hours later and was told that there was a gasket on backorder and that the gasket was supposed to be at the dealership on 9/16/23. I was told that they would call me if it came in sooner, but to give them a call after 9/16/23 to see whether they had received the part.
I called Rosemount Saw and Tool on 9/19/23 to inquire whether there were any updates on my saw and was told that the gasket was still on backorder from Husqvarna. When I asked when Husqvarna was saying they'd receive it by, I was told that it was estimated to be coming on 10/19/23.
Almost 3 months ago, I paid a lot of money for a chainsaw that was shipped directly from the Husqvarna factory and was supposed to be "factory reconditioned", but didn't run and had a serious defect that was not caught in the "reconditioning" process.
I understand that things get missed and everyone makes mistakes, but I was expecting to be getting a chainsaw that ran and I don't have a running chainsaw. I have been waiting almost 3 months for the defective chainsaw I purchased to be repaired and have now been told that I am going to have to wait at least an additional month before the dealer I took the faulty chainsaw I purchased to can even begin to do the repair.
This is all assuming that the part will actually be in by 10/19/23. Waiting another month, or potentially longer, for a new chainsaw that I've already been waiting 3 months to get repaired is unacceptable.
- Sell non running equipment
Preferred solution: A new working chainsaw
User's recommendation: Don't buy something defective from them, you'll never get it back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaAll issues were taken care of and I my very happy with the decision that was made thank you
User's recommendation: Buy Husqvarna
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is the worst company ever to deal with no one to help me just a computer to deal with and it’s trying to make me pay for information on a blower that’s five months old
- Good price
- Good blower
- Worst customer service ever
Preferred solution: Full refund
User's recommendation: Do not buy from is company till they get this fixed
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